A Personal Note from Mighty Jaxx Founder, Jackson Aw.


Mighty Jaxx founder, Jackson Aw shares a "personal note" (sent out via their emailers) to collectors and folks on their email-list, regarding the year they have had in 2017, and addressing complaints of customers.

I have not had the pleasure of ordering from MJ online, so cannot comment on their online-OP, but appreciate Jackson coming out into the "wwwpublic", and laying it all out for folks, an occurrence not something a whole lot of companies/brands have been doing thus far (that I know of) ... well, except for Apple recently :p

Comments

vfromh said…
Have to say the main reason I almost stop buying from mj was that unfair pre-order-actual shipping timeline, it was ridiculous how you "buy" something now and you will get it in 6-9 months, this year I just got the snow white figure(still in shipping sometime), and also I love Jason Freeny but just got tired of so many stuff they made. Good they admitting somethings was wrong.
TOYSREVIL said…
Understood @vfromh ... would it have made a difference if the word "pre-order" was used instead of "buy/purchase"? As for fulfilment "timeline", I would always (not-so) "fondly" remember the days of ThreeA Toys pre-orders tho LOL - I reckon it is a price to pay for a (possibly? pardon the pun tho :p) lower product-price-point for pre-ordering... Happy 2018 of toys nevertheless, dude! :)
Isaac Muñoz said…
It has to be like that, pre order means that you are financing a production, the company works with your money, and if there is not a benefit from that as a consumer, whats the purpose?? Better wait until the production comes out.
Madisondmachado said…
This company is absolutely terrible, I’d order from tenacious toys over them any day. I placed an order for two toys I’ve a YEAR ago. Not ore orders either, their customer service reps have all talked in circles, first I was told it was due to bad packaging, then I was told it was the Chinese New Year, then they just stopped responding and now my order number doesn’t register on the site. A whole year and still no product, with no helpful responses from the company. Over $200 lost.

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